An e-mail message does not appear in a user's mailbox if the e-mail message was sent on behalf of the user by a delegate in Outlook 2003

21 Nov 2009

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	An e-mail message does not appear in a user's mailbox if the e-mail message was sent on behalf of the user by a delegate in Outlook 2003

Solution SYMPTOMS
In Microsoft Office Outlook 2003, an e-mail message does not appear in a user's mailbox if the e-mail message was sent on behalf of the user by a delegate.
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RESOLUTION
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://kbalertz.com/Feedback.aspx?kbNumber=322756/) How to back up and restore the registry in Windows
To resolve this problem, apply hotfix package 953803, and then enable the hotfix package. To do this, follow these steps:1. Apply hotfix package 953803. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
953803 (http://kbalertz.com/Feedback.aspx?kbNumber=953803/) Description of the Outlook 2003 hotfix package: June 18, 2008
2. Enable the hotfix package. To do this, follow these steps:a. Click Start, type regedit in the Start Search box, and then press ENTER.
b. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Preferences
c. On the Edit menu, point to New, and then click DWORD Value.
d. Type DelegateSentItemsStyle, and then press ENTER.
e. Right-click DelegateSentItemsStyle, and then click Modify.
f. In the Value data box, type 1 , and then click OK.
g. Exit Registry Editor.

Article Details

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Created On:

07 Jul 2008 02:19 PM